Because your Privacy Matters

Privacy Policy

Last updated: 28 November 2025

1. Purpose

This Privacy Policy explains how we collect, use, store, and protect personal information when you engage our services.

2. What Information We Collect

We may collect:

• Full name, ID number, and contact details

• Employment and financial information

• Credit reports and credit score details

• Documents relevant to credit assessments

• Communication records, emails, and forms

3. How We Use Your Information

Your information is used to:

• Provide credit-assistance and advisory services

• Assess your financial status and credit profile

• Assist in improving your credit standing

• Communicate with you about services

• Comply with legal or regulatory duties

4. Priority Support for Blacklisted Clients

Because our primary service is aimed at helping blacklisted or credit-impaired individuals, we use personal data to:

• Understand the nature of your listing

• Recommend recovery strategies

• Engage institutions on your behalf where applicable

We treat this information with heightened confidentiality due to its sensitivity.

5. Information Sharing

We may share your information only with:

• Credit bureaus (with your consent)

• Financial institutions relevant to the service

• Regulatory bodies if required by law

• Staff or partners who support service delivery (bound by confidentiality)

We never sell your data.

6. Data Storage & Security

We store information securely using:

• Encrypted digital systems

• Access-controlled environments

• Confidential handling of all documents

We take reasonable steps to prevent loss, misuse, or unauthorized access.

7. Your Rights

You have the right to:

• Request access to your data

• Correct or update personal information

• Withdraw consent (where applicable)

• Request deletion of information (subject to legal requirements)

8. Retention

We retain data only for as long as necessary to fulfil the purpose of the service or as required by South African law.

9. Updates to This Policy

We may update this policy periodically. The latest version will always apply.