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Frequently Asked Questions

FAQS

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I am blacklisted. Can I apply?

Yes! Airtel Connect specialises in helping blacklisted and low-credit clients get access to premium devices.

Will this help my credit score?

Consistent repayments can improve your financial record and establish positive repayment behaviour.

What deposit do I need?

A 20% upfront deposit is required for all devices.

What happens if I miss a payment?

If payments fall behind, your device may be blocked until you catch up. This is to protect both the customer and the company.

Are your devices new?

Yes — all devices are brand new and sourced from verified suppliers.

Do you do traditional credit checks?

No. We focus on your affordability, not your historical credit score.

How long does the application take?

Our application process is super-fast! Most customers receive a decision within 10 minutes. After approval, you can choose to have your device delivered or collect it from the store where your application was processed.

What if I miss a payment?

We understand that life happens. If you miss a payment, please contact our support team immediately. We’ll work with you to find a solution and help you get back on track.

Can I upgrade later?

Of course! Once you’ve successfully completed your payment plan, you can apply for a new device. Many of our customers upgrade to newer models after completing their plans.

Is my personal information safe?

Yes. Your data is protected under POPIA (Protection of Personal Information Act). We use bank-level encryption and never share your information with third parties without your consent.